Q-ChatQ-Chat

Contact Q-Chat

Contact Q-Chat for product support, billing questions, policy questions, and site feedback.
May 28, 2026

Contact

For Q-Chat support, email support@qwen35.com.

Please include the page URL, the account email if the request is account-related, and a short description of the issue. Do not send passwords, private API keys, payment card numbers, or sensitive prompt content unless support explicitly asks for a safe excerpt.

What We Can Help With

Use this contact path for:

  • account access and login problems, including password resets, email verification issues, and session errors;
  • subscription, credit, invoice, and refund questions, including plan changes and payment method updates;
  • questions about privacy, terms, or acceptable use, including data deletion requests and compliance inquiries;
  • incorrect model-page information or broken links on qwen35.com;
  • feedback about Qwen model comparison pages and blog posts, including factual corrections and suggestion for new model coverage.

For refund-specific questions, read the Refund Policy first. For privacy or data rights requests, read the Privacy Policy and contact us from the same email address used for the account when possible.

What We Cannot Help With

Q-Chat is an independent product. Our support team cannot assist with:

  • Alibaba Cloud account issues, billing, or service disruptions on the Alibaba Cloud platform;
  • Qwen official API keys, Model Studio accounts, or DashScope configuration;
  • third-party hosting providers such as AWS, Google Cloud, or Azure deployments of Qwen models;
  • open-source Qwen model weights, training data, or fine-tuning questions that are better directed to the Qwen team's official GitHub repositories or community forums.

For those products, use the relevant provider's official support channel. You can find Qwen's official resources at qwen.ai and Alibaba Cloud's documentation at alibabacloud.com.

Response Expectations

Support requests are reviewed in normal business order. Most questions about account access, billing, and content corrections receive a response within two business days.

Complex billing disputes, abuse reports, security vulnerability disclosures, or data-rights requests may require identity verification or additional information before we can act. In those cases, we will reply with a confirmation that the request has been received and outline the next steps.

Site Information