Q-ChatQ-Chat

Privacy Policy

Privacy Policy for Q-Chat
Apr 10, 2026

Overview

This Privacy Policy explains how Q-Chat (qwen35.com) collects, uses, stores, and shares personal data when you browse the site, create an account, purchase subscriptions or credits, contact support, or use AI features made available through the product.

Information We Collect

Account and Profile Data

When you register, we may collect information such as your name, email address, authentication identifiers, locale, and account settings.

Billing and Transaction Data

When you purchase a subscription or credits, our payment processors may collect billing identifiers, transaction metadata, country, tax information, and payment status. We do not store full payment card details on our own servers unless explicitly described elsewhere.

Usage and Product Data

We may collect information needed to operate the product, including:

  • prompts, uploaded files, generation requests, and related metadata;
  • feature usage, quota consumption, session timing, and device/browser signals;
  • support requests, feedback, and communications with us.

Technical and Security Data

We may log IP address, request headers, error logs, fraud-prevention signals, cookie identifiers, and related security telemetry to protect the service and investigate abuse.

Cookies and Similar Technologies

We may use cookies or similar technologies for authentication, session continuity, preferences, billing flows, analytics, security, and service reliability.

How We Use Information

We use personal data to:

  • create and manage accounts;
  • process payments, subscriptions, taxes, and refunds;
  • deliver AI features, enforce quotas, and improve product performance;
  • detect abuse, prevent fraud, and maintain security;
  • communicate transactional notices, policy updates, and support responses;
  • comply with legal obligations and enforce our Terms of Service and Acceptable Use Policy.

Where required by applicable law, we process data based on one or more of the following grounds: performance of a contract, legitimate interests in operating and securing the service, compliance with legal obligations, and consent where consent is specifically requested.

Sharing of Information

We do not sell personal information. We may share data with:

  • payment processors and merchant-of-record partners;
  • hosting, storage, analytics, customer support, authentication, and security providers;
  • upstream AI or infrastructure providers when necessary to process prompts or deliver requested features;
  • legal, regulatory, or law-enforcement authorities when required by law or to protect rights, safety, or the service.

We may also share information in connection with a merger, financing, asset sale, or similar business transaction, subject to appropriate safeguards.

Data Retention

We retain personal data for as long as reasonably necessary for the purposes described in this Policy, including account administration, billing records, dispute resolution, abuse prevention, legal compliance, and service improvement. Retention periods may vary by data type and legal requirement.

International Transfers

Our providers and infrastructure may operate in multiple countries. By using the service, you understand that your information may be processed in jurisdictions different from your own, subject to applicable safeguards where required.

Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, export, or object to certain processing of your personal data. You may also be able to withdraw consent where processing relies on consent.

To exercise these rights, contact us at support@qwen35.com. We may need to verify your identity before fulfilling a request.

Data Security

We use reasonable administrative, technical, and organizational measures to protect personal data. No system is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The service is not directed to children under the age required by applicable law to use the service without parental authorization. If you believe a child provided personal information unlawfully, contact us so we can review and take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date.

Contact

If you have questions about this Privacy Policy or personal data handling, contact: